Scope

This Privacy Policy describes our collection, use, disclosure, retention and protection of your personal data. It applies to anywhere we collect your data where this Privacy Policy appears.

By navigating to The Coffee Collaborative website or mobile view, by transacting and by registering an account, you are agreeing to the terms of this Privacy Policy.

The Coffee Collaborative Limited is the data controller of your personal data and is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with the General Data Protection Regulation. 

How we collect your data.

We may collect, process and retain personal information from you and any devices you may use -

When you navigate to The Coffee Collaborative web view or mobile view

When you make a transaction with us online, or on our mobile app

When you register an account with us

When you provide it (your data) to us when you use our services

When interacting with our customer services team including details we require to contact you and verify your identity

Geo location information, IoT technologies and connection information such as statistics on your page views, traffic to and from the sites, ad data and referral URL

If you give us personal data about someone else, you must do so only with their explicit and prior consent.

We may use cookies, web beacons and similar technologies to collect information about the pages you view, the actions you take on our services and within our e-mail content.

 

How we use your data.

We may use your information-

When we process orders your make

When we provide you with customer service

When we customise, measure, and improve our services

When we provide you with editorial content

In order to detect, prevent, mitigate and investigate fraudulent or illegal activities

In order to provide other services requested by you as described when we collect the information

Where there is a legitimate business interest or a reasonable expectation to do so, we shall use and retain your personal information to contact you via email, social media, or postal mail in order to inform you of account activity, delivery fulfilment and marketing activity. 

We retain your personal information if it is necessary or relevant. After it is no longer relevant for us to retain your personal information, we dispose of it securely according to our data retention and deletion policies.

When we determine the maximum retention duration of any personal data, we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold according to the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.

 

Your rights.

The General Data Protection Regulation (GDPR) provides for rights of access, modification, and deletion of your personal information.

These include your rights to-

Access and obtain a copy of your data on request

Require the business to change incorrect or incomplete data

Require the business to delete or stop processing your data

Object to the use of your data where the business' legitimate interests are the grounds for use

You can submit requests for this via our website contact email

 

Unsubscription.

If you do not wish to receive editorial communications from us, you can unsubscribe with the link in any email you have received. 

 

Disclosure and Security.

We may disclose your personal information to authorised third party service providers who help us to provide our services, these include but are not limited to-

When working with a payment provider to facilitate a purchase

When we require a fulfilment provider to facilitate order management and delivery

When we require an email provider to facilitate our editorial content

We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure, and alteration.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in specific accordance with our instructions. 

Where legally compelling grounds exist, we may also disclose your personal information to the government and to law enforcement, and otherwise in the defence of legal claims. 

If we were to be acquired by another company, we may share information with them however we will require that company to agree follow this Privacy Policy with respect to your personal information. 

Questions.

If you have a question about this Privacy Policy, you can get in touch with us joinus@thecoffeecollaborative.com 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Shipping Policy.

We ensure all paid for orders are fulfilled and delivered within 2 to 4 "working days" excluding Saturdays, Sundays, and public holidays.